First, check what is in the batch.
Resolve the difference before moving on.
Review the gifts and totals together. Failed or refunded gifts and significant differences need attention before you close the batch. If two counts disagree, review the difference so your team understands what it is confirming.
Keep in view
- Check the included transactions and total.
- Investigate failed, refunded or mismatched records.
- Review count differences before closing.



